To request maintenance, please fill out the Maintence Request form with as much detail as possible.  Someone from the student housing office will contact you as soon as possible.

Emergency!
During business hours please call: 717-530-1311
After office hours please call: 717-532-3782
Do not use email to report an emergency maintenance issue.

Maintenance Request Form

FAQS

What do I do if:

1. My toilet is clogged?
The only thing that should ever be flushed down a toilet is toilet paper.  With a few exceptions, anything else runs the risk of clogging the toilet.  If you know that you a roommate or guest has dropped something in the toilet (i.e cell phone, tooth brush, keys, applicator etc.) DO NOT FLUSH.  Put an "out of order" sign on the seat, and then contact the office so that maintenance can attempt to remove the item. If the toilet is otherwise not flushing, i.e. the water rises in the basin but does not drain, first try using a plunger to clear the blockage.  If that does not work, call/email to request a maintence visit.

2. My sink and shower is draining slowly?
Check the strainer and clean out any hair that might be caught.  Use a plunger to clear any blockage.  If unsuccessful, call/email to request a maintence visit.

3. I have a water leak?
If it’s a small drip, place a container under it to catch the water and request a maintenance visit.  For any other kind of leak, call the office during business hours or the emergency number after hours for a maintenance visit.

4. The electricity is not working?
If you are just moving in, make sure the electricity has been turned on and the breakers are in the ON position.  If this is a new condition, check the electrical box. If there is a breaker that is in the OFF position, flip it to the ON position. If there is no electricity in the bath room or kitchen, hit the test and reset button on the GFI receptacle on the electrical outlet.  If there is still no electricity, call/email for a maintenance visit.

5. I have no hot water?
Contact the office during business hours or call the emergency number after hours.

6. My heat or air conditioning does not work?
Contact the office during business hours or call the emergency number after hours.

7. My oven, fridge, dishwasher, is not working?
Call/email for a maintenance visit.

8. The smoke detector keeps beeping?
If this starts when you have burnt something on the stove, fan the smoke away from the detector.  Otherwise contact the office during business hours or call the emergency number after hours.

9. There is a hole in the wall?
Call/email for a maintenance visit.

10. I have a broken window?
Contact the office during business hours or call the emergency number after hours.

11. I have lost my key?
Contact the office during business hours or call the emergency number after hours.

12. I am locked out of my apartment?
Contact the office during business hours or call the emergency number after hours.

How can I conserve energy and save money?

• Always try to conserve energy by turning off all lights, the TV, music, and your computer when you go out and when you sleep.
• This also applies to fans and air conditioners in the summer and heating units in the winter.  In the summer use a fan instead of an air conditioner whenever possible, especially at night when you can open the window.  In the winter, turn down the heat while you sleep.
• Make sure the dishwasher is full before you run it and let the dishes air dry by turning off the drying cycle.
• Always keep the fridge clean; throw out old food and never pack the freezer section.
• Use energy-efficient, compact, fluorescent light bulbs if possible.